Question 1

How long does delivery take?

Accepted Answer

We prepare your order within 24-48 working hours and it usually arrives in 5-8 days. Delivery is always free.

Question 2

Can I return or exchange an item?

Accepted Answer

Yes. You have 30 days from delivery. Items must be unworn and with tags. Start the process by emailing us.

Question 3

How do I choose my size?

Accepted Answer

Our pieces are true to size. Check the size guide with measurements in cm. If you're between two sizes, size up.

Question 4

Which payment methods do you accept?

Accepted Answer

We accept Visa, Mastercard, American Express and PayPal. Payment happens in a 100% secure environment with SSL encryption.

Question 5

Is it safe to shop at SIENNELLE?

Accepted Answer

Absolutely. Payment is processed through a secure gateway and your details are always protected. You can also add delivery protection in your bag.

Question 6

Do you ship internationally?

Accepted Answer

We ship to Spain, Portugal, Italy, Greece, the UK and Mexico. Choose your country in the selector at the top.